Privacy policy

 

Last Revised: January 2026


This Privacy Policy (“Policy”) outlines how Opolis Optics LLC, (collectively “Opolis”, “we”, “our”, or “us”) uses, discloses and safeguard your personal data when you visit our site.


This Policy, together with our Terms and Conditions, our Return Policy and any and all other applicable operating rules, policies, price schedules, and supplemental terms and conditions or documents that may be published from time to time, collectively govern your use of our sites.


Please note that this Policy applies only to our site and does not cover other sites that may be linked from our site. We encourage you to review the privacy policies of those sites independently.


We ask that you please read this Policy before using the site. It describes what information we gather from you and others who visit or use site, how we use that information, and how we do to protect it. When you access or use our site, certain information, including personal Information, may be collected, transferred, processed, stored, and in certain circumstances, disclosed or shared as described in this Policy.


Please note, by creating an account on our site or otherwise providing us with yours or others’ personal information, you expressly consent to the information handling practices described in this Policy and you acknowledge and confirm that you have permission to provide us with all personal information provided. If you do not agree with this Policy or our terms of use, please do not access, use, or register for an account on our site.


CHANGES TO THE POLICY
We may from time to time need to amend this Policy, due to changes in regulations and to keep up with new developments and possibilities on the Internet. We therefore reserve the right at our discretion to make these changes and ask you to check this page periodically, as you are bound by these changes when visiting our site. While we strive to keep the information on our site accurate and up to date, this does not guarantee the completeness, accuracy, or relevance of the content and will not be held responsible for any errors or omissions.


You may submit a request to exercise rights you may have under applicable state law as set forth in the “How You Contact Us” section below.


***
WHAT INFORMATION DO WE COLLECT?
There are cases where we may ask you for PERSONAL INFORMATION which
includes information about an identified or identifiable individual or household,
subject to more definitions under applicable law.


When using our site, you may provide us with your personal information such CONTACT DATA as your name, alias, username, postal/billing address, day and moth of birth, gender, email address, telephone number, and ORDER INFORMATION as details of products or services ordered/purchased and requested and SOCIAL MEDIA DATA.


In some cases, in connection with certain services, we may collect certain
additional information that is considered SENSITIVE INFORMATION such
account data as payment card information and information related to your order.


We may collect precise geolocation data from you or your device, as well as your
address information, e.g., shipping and billing address, when you set up your
account and order our products or services. We also collect and use information
about your general location (e.g., your state of residence) and can infer your
approximate location based on your IP address to track our general site usage or
to tailor any pertinent aspects of your user experience to the region where you
are located.


We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please refer to “How You Can Contact Us” section below.


In some cases, we might also collect personal information from you about a THIRD PARTY, including receiving personal information from data brokers. If you provide us with personal information about someone else, it is your responsibility to ensure that you have the necessary authority to do so, and that the individual has consented to our use of their information in accordance with this Policy.


Additionally, we may collect personal information about a third party from you, for example, if the site allows you to send an email referring someone to our site or a promotion. In such cases, we may require the recipient's name and email address solely for the purpose of delivering the email. We will not contact the third party further unless they initiate contact with us.


Most of this information is collected through your interactions with our site, such as when you create an account, subscribe to our newsletter, contact our customer service, download information, use our store locator or third-party sites and applications, complete a purchase or use our services, participate in our Custom Program for custom-made products, register for contests or promotions, or respond to communications such as emails. This also applies to services that require registration or subscription.


To enable us to understand your needs and to provide you with the best support
and experience, we may collect, record, store, process and transfer your personal information that you have shared with us through chat sessions, contact forums, or other interactions on this site. By using this site, including the chat function, you consent to the recording, collection, storage and processing of your personal information and the contents of any chat or similar communications made through the site by us and our authorized third-party partners. Please know that we prioritize data security and maintain strict confidentiality measures to safeguard your information and will protect your data in accordance with our Policy. We inform you that at the bottom of each email you will have the possibility to revoke the registration to the service and stop receiving.


NAVIGATION DATA
We may also collect personal/sensitive Information from third parties, such as social media including but not limited to Facebook®, Instagram®, Twitter®, Snapchat®, TikTok®, and YouTube® (collectively referred to as "Social Media"). This may include data from posts, comments, likes, or other forms of engagement with our content on these platforms. We may collect also personal/sensitive information from payment processors, product vendors, and other partners. This helps us improve the information’s overall accuracy and completeness and helps us better tailor our interactions with you.

When you visit our site, we may automatically collect certain technical information from your web browser, mobile, or other device when you visit the site. This data may include, but is not limited to, your IP address, browser type and language, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, the pages you requested and viewed, the amount of time spent on specific pages, and the date and time of your visits. Our collection of this data allows us to provide more personalized high-quality services to you and to track usage of the site.

For more information regarding our Analytics Providers’ use of Cookies, collection and use of information, and how to opt-out of tracking, see:

We may use 'cookies' and tracking technologies (such web beacons/web bugs/java script...) to gather information about your visits to our site to enhance your experience. You can find more information on how we use cookies in the section 'Use of Cookies'.


CHILDREN'S PRIVACY
We recognize the critical importance of safeguarding children's privacy, particularly in the online environment. Our site and services are not directed at or intended for use by individuals under the age of 16. We do not knowingly collect personal information from such individuals. If we become aware that we have inadvertently collected personal information from children under 16, we will take immediate steps to delete it from our systems. We strongly advise that individuals who are not of legal age in their jurisdiction refrain from accessing or using our services without the consent of a parent or guardian.


HOW DO WE USE YOUR INFORMATION

Use of personal information
All personal information that we obtain about you will be collected, used and protected by us in accordance with current data protection legislation and this privacy Policy. We will primarily use your personal information to provide our service to you and in accordance with your choices and our internal business purposes, namely:

  • We will use information you provide as part of a transaction as necessary to process payments, and accept, process, and fulfill transactions.
  • We use registration information as necessary create and maintain accounts for registered users.
  • We use information provided in connection with a contest, promotion or survey as necessary to administer the contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest). You may be contacted by phone or email regarding the contest, promotion, or survey to the extent permitted by law.
  • If you opt-in or we are otherwise authorized to send you marketing communications, we will use your contact information as necessary to send you information/materials via e-mail or SMS-messages about products, offers and news we think could interest you. This information may relate to products, offers and news of Opolis Optics and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive our e-mails and/or SMS messages. In case you do not want to receive any e-mails and/or SMS messages from us anymore, or if you want to modify your personal information or want your personal information to be deleted from our database, we refer you to the ' Your rights and choices regarding your Personal Information' section below.
  • We use personal information collected automatically from the use of our Services to analyze visits to the service and learn about the interests of our visitors in aggregate and on an individual level to better understand your interests and preferences, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
  • To produce your order of prescription lenses and to deliver the products to
    you.
  • We may use any personal information to understand the performance of
    our service, improve our offerings, and for other internal purposes such as auditing or data analysis, service improvement, or for troubleshooting.
  • We may use any personal information to personalize our service, for example, aspects of the Service may be customized to you so that it displays your name or reflects your preferences, to display content or features that you have interacted with in the past, or to display material that we think may be of interest to you based on your interactions with our service.
  • We use information from communications with us to respond to inquiries
    and other requests.
  • We may use any personal information to investigate legal claims or comply with our legal obligations, protect individuals, employees, and our company, for loss prevention, and to prevent fraud or other unlawful activity.


In addition to the measures above, we may use your personal information for other purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.


Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like further information regarding the periods for which your personal information will be retained, please contact us as set forth in the “How You Can Contact Us” section below. We will review retention periods periodically, and if appropriate, we may pseudonymize or anonymize data held for longer periods.


Protection of visitors' information
In order to protect the information, you provide to us by visiting our service, we have implemented commercially reasonable security measures designed to protect your personal information from loss or theft, unauthorized access, disclosure, copying, use, deletion, or modification.


Please keep in mind though that whenever you give out personal information online there is a risk that third parties may intercept and use that information.
While we strive to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “How You Can Contact Us” section below.


Disclosing personal information to third parties
We may use and disclose your information when we believe such use or
disclosure is permitted, necessary or appropriate: (a) under applicable law, which
may include laws outside your country of residence; (b) to comply with legal
process; (c) to respond to requests from public and government authorities,
including public and government authorities outside your country of residence;
(d) to enforce the terms of the agreements for our Services and products; (e) to
protect our operations or those of any of our affiliates or subsidiaries; (f) to
protect our rights, privacy, safety or property, and/or those of our affiliates, you or
others; and (g) to allow us to pursue available remedies or limit the damages that
we may sustain. In addition, we may transfer your personal information and other
information to a third party in the event of any actual or (subject to certain
confidentiality restrictions) prospective reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business,
brands, affiliates, subsidiaries or other assets.


Your data may also be transferred to sites hosting partners, CRM providers, and
other parties who perform services on our behalf, for instance prize or order
fulfillment or to help us analyze data.


These parties will only use your data for the purpose of performing services on
our behalf and are generally required to protect personal information consistent
with our obligations under applicable law. We take reasonable measures to
ensure that the rules set forth in this Policy are complied with and these third
parties provide sufficient guarantees to implement appropriate security
measures. When our service providers no longer need your personal information
for those limited purposes, we require that they dispose of the personal
information. In some circumstances, we may permit our service providers to
retain aggregated, anonymized or statistical information that does not identify
you. We do not authorize the service providers to disclose your personal
information to unauthorized parties or to use your personal information for their
direct marketing purposes. If you would like more information about our service
providers, please contact us using the contact information in the “How You Can
Contact Us” section below.


If we otherwise intend to disclose your personal information to a third party in a
manner not described in this Policy, we will identify that third party or the category of third parties (as appropriate) and the purpose for the disclosure and obtain your consent if required by applicable law. We will also release personal information without consent if such is required by law, for security purposes, or to prevent imminent harm.


Links to third parties and plug-in
For your convenience and to improve the usage of the service, our site may
provide links to third-party sites or apps, including our social media pages to
which this Policy does not apply. These links take you outside our service and off
our site and are beyond our control. This includes links from partners that may
use our logos as part of a co-branding agreement or sell our products. The sites
you can link to have their own separate policies, and although we strive to protect the integrity of our service, we are not responsible and cannot be held liable for the content or activities of these third-party sites and services. Your visit/access to these sites is therefore entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information on their sites and services. The site may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share information or interact with social media features on the Platforms, those social media companies may collect information about you and may use and share such information in accordance with their own policies, including by sharing such information with us or the public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to read the privacy policies for any social media accounts you create and use.


Use of cookies and Automatic Information Gathering Technologies
Every time you use this site (e.g., access a webpage, or navigate to a specific
location within the site), we collect personal data (as discussed above) and nonpersonal data (i.e., information that does not personally identify an individual) regarding that use. For example, to improve our site, we collect how, when, and which parts of the site or their features you use. Also, we may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data. To assist us in collecting and storing this non-personal data, we may employ a variety of technologies, including “Cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” A cookie is a small file stored in your browser that contains information that sites use to identify users and store other information about the use of a site. Generally speaking, we use 1st and 3rd-party session and persistent cookies. We also use similar technologies, such as pixel tags, to collect similar information. The cookies set by us are called "1stparty cookies" and the cookies set by our third-party partners and service providers are called "3rd-party cookies." Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our service work correctly, as they typically enable you to move around our service and use our features. Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie and your browser settings). Persistent cookies and similar technologies help us recognize you as an existing user of our Service, so it’s easier and convenient to return to our service or interact with our Services without signing in again. In addition, persistent cookies and similar technologies also help us recognize you when you view a resource belonging to our service from another site or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie. Cookies and similar technologies can be used to follow your activity on the service and that information helps us to understand your preferences and improve our service. Some of these technologies can be used by third parties to identify you across platforms, devices, sites, and services. A web beacon, pixel or tag is a small, usually transparent image placed on a web page that allows the operator of that image, which may be the operator of the site you visit or a third party, to read or write a cookie.


Cookies, web beacons, pixels, tags and similar technologies may collect information automatically, in which case personal data and other information received by such technologies are subject to the technology provider’s privacy Policy. Our site uses certain Cookies, web beacons, pixels, tags and similar technologies, which include, but are not limited to, Amazon, Amobee, Beeswax, Content square, Cookiebot, Convert Insight, Digioh, Flow Commerce Inc., Global-E, Google, Hotjar, Impact, Iovation, JazzHR, Locally, Mapbox, Meta Platforms, Inc., Microsoft, North Beam, Inc., New Relic, Pinterest, Riskified, Salesforce, Shopify, Strip, Studentbeans, TikTok, Twitter, Vimeo, Yotpo Voice, YouTube.


You can decide not to activate cookies and similar technologies, notably those used for geolocation and profiling purposes, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the Service you use and it's possible then that you do not have access to some of the features of the Service.


To learn how to manage privacy and storage settings for your local browser storage, please refer to the end user documentation for your browser. We use the data from cookies and similar technologies for the following purposes:

  • Strictly necessary – Processing that is essential to the operation of our
    service. For example, it is necessary for us to process data from cookies and similar technologies to:
  • display our service in the proper format and language;
  • load font packages;
  • authenticate/validate certain login, payment, or form submission events;
    and
  • maintain active user sessions.

 

  • Functional – Processing that is required to enable or operate features you
    request or choices you make. For example, we may process data from
    cookies or similar technologies as necessary for the following functional
    purposes:
  • remember your preferences relating to the use of optional cookies;
  • prefill username/passwords;
  • maintain shopping carts; and
  • enable support and communications features.

 

  • Analytics and personalization – Processing, consistent with our
    legitimate interests and subject to your consent where required by law,
    related to understanding how users arrive at, navigate, and use our
    Service, engage with our products and brands, and to customize our
    Service for users. For example, we may process data from cookies and
    similar technologies for the following purposes:
  • determine what sites users visit before visiting our service, how often they
    visit our service, and other similar information;
  • greet users by name and modify the appearance of the Service to usage
    history;
  • tailor the Service based on geographic location, and understand
    characteristics of users based on general location;
  • understand navigation patterns, time spent on pages, screens, using
    features, or portions thereof;
  • establish the number page views and unique viewers;
  • resolve support issues, fix bugs, or fix errors;
  • attribute page views and purchases to affiliate/referral URLs or similar
    sources; and
  • “A-B” testing of features or functionality across our Service.

 

  • Advertising - Processing related to the marketing of our products and
    services and for online advertising. This processing may be subject to your
    consent where required by law, or rights to opt out. This collection and ad
    targeting takes place both on our Service and on third-party services
    participating in an ad network, e.g., when our advertisements are delivered
    by an ad network on a third-party site. For example, we (and our
    advertising partners) may process data from cookies and similar
    technologies for the following purposes:

 

  • deliver ads for our products and services on sites and services operated by
    third parties;
  • retarget users or devices that have used our Service with advertisements
    relating to our products or services;
  • to tailor our marketing to you, including to understand user shopping
    behaviors, and tailor email, SMS or other marketing communications to
    user activity across our services;
  • target users meeting certain inferred or behavioral attributes;
  • evaluate and improve the targeting and relevance of ads delivered to
    users;
  • determine which ads have been viewed, and prevent the same
    advertisements from appearing too frequently;
  • determine whether someone interacted with or viewed ads and the
    attributes common to those that did so;
  • determine whether someone opened a marketing email or interacted with
    content in that email; and
  • develop and improve (our or our marketing partners’) user profiles used for
    marketing purposes.
  • OPT-OUT, DELETE OR MODIFY YOUR PERSONAL INFORMATION
    / YOUR CHOICES


To the extent required by applicable law, and subject to our rights to limit or deny access/disclosure as permitted under such law, you have the following rights regarding your personal information. All requests to exercise these rights are subject to appropriate identity verification, as required by law. You may exercise your rights or appeal any denial of your rights by contacting us as outlined in the 'How You Can Contact Us' section below.

 

  • You may cancel your registration at any time, and you may choose to optout
    of receiving any e-mails from us,
  • You may have the right to access or modify your personal information. We
    encourage you promptly to update your personal information if it changes.
  • You have the right withdraw your consent to the disclosure or use of any
    other data we have (including try on services) to the extent we rely on your
    consent.
  • You may have the right to request to have your personal information
    deleted from our database (subject to appropriate limitations under
    applicable law).
  • Under certain circumstances, you may have the right to request
    information about the use of any automated decision system and the
    impact they may have on you
  • You may have the right to request will send you a copy of your personal
    information in a common portable format of our choice.
  • You may have the right to opt out of the sale or sharing of data, subject to
    the limitations and requirements of applicable law.


If you do not want information collected through the use of cookies, you can
manage/deny cookies (and certain technologies) using your browser’s settings
menu, or through tools or interfaces that allow for the management of cookies
and similar technology that we may make available on the service from time to
time. You may be required to opt out of third-party services directly via the third
party. For example, to opt-out of Google’s analytic and marketing services, visit
Google Analytics Terms of site, the Google Privacy Policy, or Google Analytics
Opt-out. To learn more about how to opt out of Google’s use of cookies, visit
Google’s Ads Settings, here. Please note, currently, our site does not respond to
your browser’s do-not-track request.

NOTICE TO USERS OUTSIDE THE UNITED STATES
Please be aware that the Service and the information collected,
are managed and controlled by us and our service is provided from the USA. If
you are located outside the USA and/or if you are using any of our products or
services from outside of the USA, your information may be transferred to, stored,
and processed in the United States where our servers may be located and by
submitting the information you authorize this transfer. While such information is
outside of your country of residence, it is subject to the laws of the country in
which it is located, and may be subject to disclosure to the governments, courts
or law enforcement or regulatory agencies of such other country, pursuant to the
laws of such country. The USA may not offer the same level of privacy protection
as the country where you reside or are a citizen.
By using the site, communicating with us via mail, email or telephone, or
otherwise providing information to us, you consent to the transfer to, and
processing of, your information in the USA in accordance with this Policy.

STATE PRIVACY RIGHTS:
Depending on the state in which you reside, you may have certain privacy rights
regarding your personal data. In addition to California residents, consumers in
other states, including Colorado, Connecticut, Illinois, Nevada, Oregon, Texas,
Utah and Virginia, may have similar rights concerning their personal information.
These rights may include the right to access, correct, obtain a copy, delete,
disclosures and opt out of the sale or sharing of personal information, as well as
opt-out rights related to targeted advertising and profiling. To exercise any of
these rights, please contact our Privacy Officer using the details provided in the
"How you can contact us" section below, with your name, the fact that you are a
Colorado, Connecticut, Illinois, Nevada, Oregon, Texas, Utah and Virginia
resident, and specifying the right(s) you wish to invoke.

NOTICE TO CALIFORNIA RESIDENTS
We adopt this notice to comply with the California Consumer Privacy Act of 2018
(CCPA), the California Privacy Rights Act of 2020 (CPRA), and any other
California privacy laws. Any terms defined in the CCPA/CPRA have the same
meaning when used in this section.
Under the CCPA/CPRA, California residents have specific rights regarding their
personal information. These include the right to:

  • Access the categories and specific pieces of personal information we have
    collected about you
  • Delete certain personal information we have collected from you
  • Correct inaccuracies in your personal information
  • Opt-Out of the sale or sharing of your personal information, if applicable
  • Limit the use of sensitive personal information (such as precise
    geolocation data) in certain contexts


To exercise your rights under California law, you or your authorized agent may
submit a request by contacting us following the instruction under section “How
you can contact us”.


We do not sell your personal information in exchange for monetary consideration.
However, our site may use certain third-party services (such as advertising and
analytics partners) that may involve the "sharing" of your personal information as defined under the CPRA. If you would like to opt out of such sharing, please
contact us as per the “How you can contact us” section.


Shine the Light Law
If you are a California resident, California Civil Code § 1798.83 permits you to
request information regarding the disclosure of your personal information by us to third parties for the third -parties’ direct marketing purposes (as those terms aredefined in that statute). To make such a request, please contact us as per the “How you can contact us” section.

 

SECURITY
We implement reasonable and appropriate safeguards to protect your personal
information from loss and unauthorized access. Our site is actively monitored to
prevent any unauthorized disclosure of data. Additionally, we use a licensed
system for credit card authorization and fraud detection. However, no security
measure or method of data transmission over the Internet is completely secure.
While we strive to use commercially accepted practices to protect your personal
information, we cannot guarantee absolute security.


CONSUMERS WITH DISABILITIES
We are committed to making this Policy accessible to individuals with disabilities.
If you require this Policy in an alternative format, please contact us using the
information provided below.

HOW YOU CAN CONTACT US
If you have any questions, comments, or concerns relating to our Policy or
practices or to exercise any right under this Policy or the applicable law, please
contact the individual in charge of data protection, as follows:


Privacy Officer
Opolis Optics LLC 662 San Juan Ave., Venice, CA 90291
By email: info@opolisoptics.com use subject “Privacy Policy”


ONLINE POLICY
This Policy does not cover any aspects inherent to the operation of the Internet
that are beyond our control, nor does it apply in any way that would conflict with
applicable laws or governmental regulations.